Operational Contract Risk & Claims Management
The Complete Series — Parts One through Five
By Dondi M. Day, DBA, PMP, CPCM
Most disputes are not lost during the work. They are lost at the start.
About the Book
A contract can look complete on the day it is signed and still leave the people delivering the work exposed. Ambiguous obligations, unexamined assumptions, and poorly understood risk allocations do not remain on the page. They become operational problems when performance changes, notice is required, or a disagreement has to be supported by evidence.
Operational Contract Risk & Claims Management approaches the contract lifecycle as a connected practice. The Complete Series brings Parts One through Five together, moving from formation and drafting through execution, claims, and disputes. Its central concern is the relationship between what was agreed, what actually happened, and what can later be demonstrated.
The formation model—Formation, Definition, Allocation—asks whether the agreement binds, whether its obligations are clear, and who carries each risk. The execution model—Documentation, Notice, Escalation—keeps those obligations and changing conditions visible during the work. The proof model—Entitlement, Causation, Quantum—organizes the right to recovery, the cause of the loss, and the amount claimed.
Written for professionals responsible for contract outcomes, the series connects language with the records and decisions that follow it. The companion workbook and study guide add structured exercises, worked examples, and reference prompts for applying the methodology rather than merely recognizing it.
This is a book about the discipline that begins before a dispute exists. A defensible position is built through clear agreements, timely action, and a record that explains the work—not only through an argument made after the relationship has deteriorated.
Includes a companion workbook and study guide to the Complete Series: structured exercises, worked examples, and reference prompts that turn the methodology into a repeatable practice.
Inside the Book
Formation → Definition → Allocation
The formation model. Does it actually bind? Is it clear what was agreed? Who carries which risk? Three questions that turn a wall of clauses into a working diagnostic.
Documentation → Notice → Escalation
The execution model. A single discipline that keeps risk visible and your position preserved from mobilization to closeout.
Entitlement → Causation → Quantum
The proof model. How a claim hardens into a dispute and how recovery is actually won — the right, the cause, and the number.
Contract risk management, claims, and a companion workbook
Operational Contract Risk & Claims Management covers the contract lifecycle across five parts: formation, drafting, allocation, documentation, notice, claims, and disputes. Professionals looking for contract risk management books or a claims-management study resource can explore the complete series and its companion workbook from this page.
Available Formats
Book at a Glance
- Author
- Dondi M. Day, DBA, PMP, CPCM
- Category
- Contract Risk
- Editions
- Paperback · Buy Companion Workbook
Reader Questions
Who is the author of Operational Contract Risk & Claims Management?
Operational Contract Risk & Claims Management is by Dondi M. Day, DBA, PMP, CPCM, who also publishes coastal fiction under the pen name Mike Anthony.
Where can I find Operational Contract Risk & Claims Management?
Use the verified purchase links on this page to see Paperback, Buy Companion Workbook editions. Retailer listings provide current pricing and availability.